Pacific Rim will warranty all manufacturer defects and product failure on new products one year after purchase date. In situations where Pacific Rim sells other manufacturers product and the warranty extends to a longer period, Pacific Rim will honor the longer of the warranties.
Shortages and damaged products must be reported to Pacific Rim within five business days of receipt. Please inspect all merchandise upon arrival to ensure good condition. All in-transit damaged merchandise must be claimed with Pacific Rim. For truck freight, on shipments with obvious exterior damage, write 'Damaged' on the Bill of Lading and contact Pacific Rim within five business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 5-day window.)
Customers must receive an authorization number (RMA) from Pacific Rim before returning any parts. Customers are responsible for return freight and must include the authorized RMA number on the box. If available, please include a copy of the invoice or picking list for the original shipment. RMA numbers are valid for 60 days from issue date. There is a 25% restocking fee for non-warranty item. Only items that are currently stocked are eligible for return. Items returned without an RMA Number are subject to refusal or a 25% restocking fee. Freight Collect or COD returns will be refused. All items must be returned complete and unused.
To request an RMA number, please call us at 1-800-445-3549. To view our hours of operation, please click here.